How can we help?
Questions, trouble with the app, or ideas to make Noor better — we read every message.
Contact us
Email us and we'll get back to you as soon as we can — usually within 2 business days.
[email protected]Please include your device model, app version, and what you were doing when the problem appeared.
Common questions
The adhan or a notification didn't play
Check that notifications are allowed for Noor in your device settings, and that your phone isn't muted or in a Focus/Do-Not-Disturb mode. In the app, every notification can be turned on or off under Growth → Settings.
Prayer times look slightly off
Prayer times depend on your location and calculation method. Allow location access, then pick the calculation method and madhab used in your region under Growth → Settings.
Quran audio won't play
Recitation streams over the internet unless you've downloaded a surah for offline listening. Check your connection, or download surahs from the surah screen.
How do I delete my account?
Sign in, then go to Growth → Settings → Delete account. This permanently removes your account and data from our servers.